Rarely does the sequel meet the payoff of the original. When Hilton Hotels had a good idea not well executed that I wrote about on Wednesday, I didn’t expect a follow-up message. As Paul Harvey used to say, “Now, the rest of the story.” The person transporting me to the hotel where I was booked…

Read More

A good idea not executed well always gives me pause. Poor execution is the bane of most good ideas and I know about this from my personal experiences.  I received the following text message this morning from the Hilton Garden Inn where I will be staying tonight. The strategy behind sending this text is excellent.…

Read More